You offer monthly, 6 monthly
and annual payment periods - If I
choose yearly billing, how do I
know you are going to remain in
business for the whole year in
order to provide the service
which I purchased?
This is THE most asked
question, that's why we are
answering it at the beginning of
our FAQ. No company can guarantee
to continue business for any
length of time. The safest method
to assist you in making a
decision if a company is going to
deliver its service into the
future is to look at its past. A
business which has been around
for a long time is more likely to
remain in business for some time
and if a business is only trading
online, the quickest way to check
how long they have been in
business is to check their domain
with a whois service, as that
will clearly state the date when
their domain was created and
which will give you an indication
of how long they have been
trading. We registered X9.NET
back in 1998 and we became an
accredited Nominet registrar for
UK domains in 1999 with an
approved and active credit
facility since then, so we have
been around for a while.
Why is the website usage
licence only valid for 5
years?
Because in 5 years time, we are
going to offer something much
better and we don't want to
support obsolete software at that
time.
I would like to purchase my
hosting service yearly to receive
two months free - What happens if
I decide to close my business
after six months and I no longer
require the service?
Six months equals five monthly
payments. We will deduct this
amount from the total payment you
made and refund you the
difference. We will not lock you
into a contract - whenever you
wish to cancel service, we will
refund all unused fees in
full.
What happens when I get fed-up
with the website designs you are
currently offering, and I want
something new?
You are not going to get fed-up.
Our design team will constantly
create new designs based on the
latest 'fashion' trends and these
will always include new
technological features to make
your website stand out from the
rest. For example, our
programmers are working on a
real-time online appointment
system which will allow you to
manage every aspect of your
business, including invoicing,
payment, appointment scheduling,
cancellations and client data
management. This is normally sold
separately by the software vendor
for between £20 and £50
per month, but we will include
this and any other forthcoming
features and tools without making
any additional charges.
Where do I get my
domain?
We can supply you with any domain
you require, if it is available
for registration. We have been
offering web hosting and domain
registrations for 13 years. One
top level domain such as
your-domain.co.uk and any
needed number of third level
domains such as
your-domain.xuk.co are
included with your practice
website.
I cannot find a template in my
favourite colour?
This is not a problem. Select any
template and choose a preferred
colour from our colour
chart,
then contact your account manager
and request that your website be
changed to the new colour.
How do I add my own text and
photos to my website?
We can do this for you or you can
do it yourself. You will receive
your administrator login password
which will allow you to edit
almost all the text on your
website. You can also change the
photos and upload your own to
replace the ones which came with
your website. You can also click
a button to change your website
back to "factory settings". Easy
step by step instructions are
included. And if you get stuck,
ring your account manager and get
him/her to sort it out for
you.
How do I add my logo to my
site?
Your massage therapy website has
been designed to facilitate
logos. Although you can add your
logo yourself by using the
administrator section, we
recommend that you forward your
logo to your account manager who
will get a graphic artist to do
this work for you.
I am a complete newbie -
computers make me nervous. Do you
offer a service which will upload
my own photos and required text
and change it for me when I want
it changed?
Absolutely. That's exactly what
our product does and it does not
cost any extra. Simply contact
your account manager who will do
this work for you.
What do I need, in order to
use your massage therapy website
services?
If you are seeing this web page,
then you have all that is called
for to take advantage of this
great service - a PC or Mac with
an Internet connection.
I have heard that there are
many cowboys out there offering
web hosting - how reliable is
your service?
X9 has been providing web hosting
services since 1998 to thousands
of clients, including high
profile clients such as local
councils, churches and schools,
Embassies and other diplomatic
authorities and large multi
branch businesses such as
Sainsburys. And our experience is
backed up by a large modern and
established UK data centre. Your
website will be in good
hands.
I have some web space which
came with my broadband service.
Can I host my massage therapy
website on it?
No. Your practice website is not
a static website. It is software
driven and it needs to be hosted
on the X9 servers because that is
were the software which powers
your site has been installed.
I really like your massage
therapy websites - can I buy a
copy of one and host it on my own
web space?
No. Because this website is
software driven, it does not
exist in static form. However, at
some later stage, we may make
some older designs available in
static format. But they will be
in template format and you would
be required to rewrite most of
the content to avoid the search
engine content filters.
Will I have access to my
hosting account?
Of course. Your website includes
the X9 MaxiPlus Pro Unlimited
hosting account. There are no
resource limits. Advanced users
can set up Blogs and sub domains
and install software such as
galleries, calendars and
ecommerce shopping carts with
just one click of the mouse. You
will be very pleased with your
package. But if you prefer not to
get under the bonnet, you don't
ever need to log into your
hosting account if you don't want
to. Just ask your account manager
to set up the services you
require.
Do I get my own email
account?
Naturally. Each email address is
connected to your own domain
name, such as
therapist@your-domain.co.uk and
you can have as many emails as
you wish. If you prefer to
continue using your Hotmail
account because you are used to
it and are comfortable with it,
but you do want a more
professional email, then simply
set up a forwarder. Create the
forwarder
bookings@your-domain.co.uk and
simply forward it to your Hotmail
email. You can also instruct your
account manager to do this for
you.
If you are using email accounts
created with your hosting
account, you can use any email
program such as Outlook Express
to send and receive email. You
can also use webmail from any
computer which is connected to
the Internet. For example
http://webmail.your-domain.co.uk
Can I find out how many
visitors arrive at my
website?
All hosting packages contain a
feature-rich Site Statistics Tool
via the Control Panel that
displays hits, referrer logs,
country data and much more! You
can even consider this
information in a graphical form
showing daily, monthly and yearly
action. Ask your account manager
for assistance if you need help
with logging onto your control
panel.
How will I be billed for my
hosting plan?
You will not. Your hosting plan
is included with your half-yearly
massage therapy website cost of
£49.00. Billing notice is by
email and you get 30 days from
the due date to make your payment
by cheque or credit or debit
card. We do NOT retain credit
card information and we will not
automatically debit your card six
months later.
Also have a
look
at our Site
Map
for additional pages and
information.
EVERYTHING
has been taken
care
of
Get
your Trial
website sorted
today - Start
taking
online payments
and find new
Customers
today.
Includes your
domain,
hosting, email
and full
website
design
management, as
well as Google
and
Videos.
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